The Boardable Team is Growing – Join Us!

Customer Success Manager/Director

Join the Boardable Team as a Customer Success Manager/Director

How do SaaS tools best serve nonprofit organizations?
What are the primary advantages to using a consent agenda at a board meeting?

If these questions get your mental gears going, then read on. We are looking to hire a new Boardable team member.

Our purple squirrel candidate has:

  • prepared materials for and/or run board or committee meetings
  • loves coming up with ways for organizations–both large and small–to better manage their communications
  • thrives in a startup culture
  • gets in the zone when talking to nonprofit executives about the progress they want to make with their board
  • knows a thing or two about SaaS companies

Still reading? Excellent. We know purple squirrels don’t exist, but if the above bullet points correspond to your skills and career goals, let’s talk.

A little bit about us:

At Boardable, we are a small team focused on building an easy-to-use board management tool. We all wear many hats, we enjoy stretching ourselves as our company grows, and we are purposeful about building a product that advances our customers’ ability to meet their missions. Our home base is in Broad Ripple and we work from home on Tuesdays. Oh, and we use our own product (of course). We are a funded startup, so there is potential for equity and we have a flexible Paid Time Off policy.

Job Description:

We’re creating a Customer Success (CS) team at Boardable. This role is for someone who is looking to shape a new customer success experience. As a CS team member, you’ll “listen between the lines”–by email, chat, phone, screenshare–for the progress our customers and prospects are trying to make. You’ll learn our product inside and out in order to help them succeed. Hopefully you have some nonprofit, social enterprise, or board member experience.

Candidates will recognize themselves in the descriptions above and in the following requirements:

  • Strong customer relationship acumen
  • Track record of helping others succeed
  • Excellent communication and presentation skills
  • Desire to join a team that believes well-designed technology can improve purpose-driven organizations
  • Familiarity with the tools that we use: Hubspot, Calendly, Trello, Uberconference, Stripe, G Suite, ChartMogul (bonus points)
  • Nonprofit governance geek (bonus points)
  • SaaS Customer Success experience (bonus points)

Interested in applying? Let us know at careers@boardable.com. Please put Customer Success Manager/Director in the subject line.

RELATED: Join the Boardable Product Team as a Product Developer/Technical Support Specialist