We designed Boardable to be intuitive and easy to use. However, each organization has unique needs and considerations, and sometimes account administrators might want a little extra help. This is where our support team steps in to help you achieve your highest and best. Meet your Customer Success Managers, Laura, Katie, and Samantha.
First of all, we assign a Customer Success Manager to every Professionals or Enterprise account of Boardable. You will be able to talk to your CSM any time you have a question. Depending on what challenges your organization has, your Customer Success Manager helps in various ways.
Customer Success Managers enjoy talking to their regular accounts, and learning about their board successes and challenges. They offer regular feedback to our product development team about what would be helpful to our customers. The CSMs also use customer input to inform the content we supply in this blog, and the premium resources we will add in the future.
As always, if you are in a free trial or a paid subscription, don’t hesitate to contact us with any questions, comments, or suggestions. We always welcome and value your feedback. At Boardable, we are committed to making an indispensable tool for your nonprofit board success.
Interested in how to make your board of directors more productive through the effective use of technology? Boardable is a software platform that centralizes all communication between you and your board. Find the best meeting times, securely store all of your documents, archive discussion threads and more—all in one place. Click below to schedule a demo with a member of our Boardable team.