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Senior Account Manager

Posted On: June 14, 2021 | Location: Remote, US and Canada only (EST, PST, and HST time zones preferred)

Job Title: Senior Account Manager
Division/Department: Customer Success
Reports To: Director of Customer Success
FLSA Status: Exempt

About Boardable:

Boardable is a fast-growing company that helps mission-driven leaders and the meetings they run be more organized, impactful and fun. Celebrated for our mission, purpose, and values, Boardable was recently selected as one of Business Intelligence Group's Best Places to Work and has been recognized for our culture and commitment to diversity. We are always on the lookout for talented people who demonstrate drive, integrity, respect, teamwork, and empathy. If you can bring a diverse perspective, superpower skills, and an amazing attitude to our team, we want to hear from you.

 

About the Role: 

We are searching for a dynamic Senior Account Manager who will be responsible for building strong relationships to ensure an exceptional customer experience and growth. This is a senior customer-facing role responsible for driving renewal and expansion revenue with Boardable’s highest value customers. 

The person in this role will report to the Director of Customer Success and work closely with the Customer Success, Sales, and Product teams to deliver a seamless, positive experience throughout the entire customer life cycle. 

Exact hours are flexible and determined in coordination with your manager. Occasional evening hours will be required. 

 

Who you are:   

  • Customer-Obsessed
  • Personable
  • Curious 
  • Empathetic 
  • Organized
  • Results-Oriented

 

Who we are: 

  • Purpose-Driven 
  • Product-Led 
  • Growth-Focused
  • Innovative
  • Fast-Paced

 

Duties/Responsibilities: 

  • Create and drive a value realization plan for a mixed portfolio of strategic and key customer accounts (50-75 customers) 
  • Manage strategic and key accounts, from a concierge onboarding experience during the first 90 days of service and ongoing reviews throughout annual renewal and for the life of the customer journey
  • Must be able to lead account renewal and growth with minimal oversight 
  • Proactively identify account risks and create mitigation strategies to reduce churn
  • Work with internal team to gather insight regarding customer behavior and product feedback to fuel customer success and Boardable’s growth
  • Provide superior product training, webinars, and solutions to mission-driven clients
  • Update and maintain an internal database with the most relevant account details

 

Experience/Education/Skills:

  • Bachelor’s degree (or equivalent experience) 
  •  4+ years of experience in account management or customer success; preferred in a rapid growth business environment
  • Experience leading strategic business conversations with customers to align success and optimization of software
  • SaaS experience preferred with a strong technical aptitude
  • An entrepreneurial and empathetic approach that builds and nurtures strong and lasting relationships both internally and externally
  • Track record of exceeding quarterly and annual goals
  • Proven proficiency in revenue retention and growth, and ability to work independently and virtually to deliver customer success
  • Strong leadership, teamwork, & cross-group collaboration skill
  • Ability to align internal resources to meet customer requirements and deadlines
  • High energy; motivation and ability to excel in a fast-paced environment
  • Exceptional organizational and project management skills; high attention to detail
  • Experience with Hubspot, ChurnZero, and other relationship management tools
  • Nonprofit staff or board experience a plus

 

Company Benefits:

  • Flexible work schedule/hybrid-remote options (currently, fully remote)
  • Unlimited Paid Time Off (PTO)
  • Monthly health stipend or access to health/dental/vision insurance
  • Monthly phone/tech stipend
  • Paid parental leave
  • 401(k) with employer match
  • Bonus opportunities

 

Diversity and Inclusion:

We strongly encourage diverse candidates to apply. Boardable is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.